Orders may be canceled up until the time they are shipped. If your order is paid and you need to make a change or cancel, you must contact us within 12 hours of the time the order was placed. Once the packaging and shipping process has started, it can no longer be canceled.
We are committed to total customer satisfaction and we are always looking for ways to improve our customers’ experience.
• Refunds are issued for faulty products.
• Refunds or reshipments are issued on products you did not receive in the guaranteed time of 45 days not including 2-5 business day processing (This does not include items lost or delayed by delivery services) or if you received the wrong product.
• If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused. Returned Items are subject to a 15% restocking fee.
• Refunds will not be issued on products that did not arrive due to factors under your control (i.e. providing the wrong shipping address).
• Refunds will not be issued on products that did not arrive due to exceptional circumstances (i.e. natural disasters) or any other exceptional circumstances outside the control of the BlackStarSurvival.com.
• Refunds on sale items will be at the sale price.
*You must submit a refund requests within 15 days after the guaranteed period for delivery (45 days) has expired.
To submit a request for refund please contact us. Please do not send your purchase back to the manufacturer.
If approved for a refund, then your refund will be processed and your refund will automatically be applied to your account, within 14 days.
We will only replace items if they are defective or damaged. Please do not send your purchase back to the manufacturer, please contact us first and we will guide you through the steps.
* Please do not send your purchase back to us unless we authorize your return.
You will be responsible for the costs of return shipping of your item. Shipping costs are non-refundable.
Depending on your location, the time it may take for your product exchange to reach you may vary.
When shipping your item please consider using a shipping service that offers package tracking or consider purchasing shipping insurance. BlackStar Survival can’t guarantee that we will receive your returned item.